Question 1

How do I book my stay?

Accepted Answer

All reservations go through My Huatulco Vacations, our exclusive property management and booking platform — this ensures accurate availability, secure payment, and direct support for your trip.

Question 2

Is there a minimum age to book or stay?

Accepted Answer

Guests must be 12 years or older to be included in the reservation headcount and stay on the property.

Question 3

How do I get from the airport to the villa?

Accepted Answer

You can take a taxi from the airport's authorized taxi desk (a straightforward, set-rate ride to Tangolunda), rent a car directly at the airport, or have My Huatulco Vacations arrange transportation for you. 20 minutes from the airport to the villa.

Question 4

What amenities are included with my stay?

Accepted Answer

Our properties feature a salt water pool, wellness sanctuary, sauna, and WiFi, along with purified water throughout the home and an added PURIKOR reverse osmosis system in the kitchen for drinking and cooking; full amenity details will be provided by My Huatulco Vacations.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellation policies are set by My Huatulco Vacations and will be outlined in your reservation confirmation.

Question 6

Is the property pet-friendly?

Accepted Answer

To keep our properties comfortable and allergen-free for all guests, we're unable to accommodate pets at this time — happy to help point you toward nearby pet-friendly options if needed.

Question 7

How do I contact support during my stay?

Accepted Answer

My Huatulco Vacations has a dedicated property manager who will greet you upon arrival and is available in advance for concierge services, as well as throughout your stay.

Question 8

Can I arrange a private chef or grocery delivery?

Accepted Answer

Yes — contact My Huatulco Vacations at least a week in advance to arrange

Question 9

Is Huatulco a cash-based destination?

Accepted Answer

Yes.— while restaurants and most places take credit cards, we recommend notifying your bank before travel and keeping pesos on hand for tips, taxis, and small purchases. Exchanging at airport is highly recommended. Scotia Bank, BBVA and BancoMex have ATMs in Santa Cruz.

GET IN CONTACT

Ready when you are.

Reach out for availability, pricing, or any bespoke requests. We respond within 24 hours.
Managed by My Huatulco Vacations: guestservices@myhualtucovacations.com

First name*

Last name*

Email*

Phone*

Arriving Date

Departure Date

Message

FAQ

How do I book my stay?

Is there a minimum age to book or stay?

How do I get from the airport to the villa?

What amenities are included with my stay?

What is the cancellation policy?

Is the property pet-friendly?

How do I contact support during my stay?

Can I arrange a private chef or grocery delivery?

Is Huatulco a cash-based destination?

GET IN CONTACT

Ready when you are.

Reach out for availability, pricing, or any bespoke requests. We respond within 24 hours.Managed by My Huatulco Vacations: guestservices@myhualtucovacations.com

First name*

Last name*

Email*

Phone*

Arriving Date

Departure Date

Message

FAQ

How do I book my stay?

Is there a minimum age to book or stay?

How do I get from the airport to the villa?

What amenities are included with my stay?

What is the cancellation policy?

Is the property pet-friendly?

How do I contact support during my stay?

Can I arrange a private chef or grocery delivery?

Is Huatulco a cash-based destination?

Reach out for availability, pricing, or any bespoke requests. We respond within 24 hours.
Managed by My Huatulco Vacations: guestservices@myhualtucovacations.com 